Next Steps FAQs

What is my pin?

Your pin is the four digit number corresponding to the month and day of your birth. For example, if your birthday is December 8, then your pin would be 1208.

How will I know that my orientation payment went through?

Once your payment is submitted to our payment system, you will receive an email receipt directly from the payment system. The date and time stamp on that receipt must be prior to 11:59 pm on May 1 for a fall term and 11:59 pm on November 15 for a spring term.

Then, within two business days, you will receive an email receipt from the email account itemizing your activity on Next Steps including your orientation date. If you do not receive that email within two business days, your payment did not get matched to your Next Steps account and you have not completed the Next Steps process. You must contact us immediately or your application will be withdrawn. Forward the copy of your payment receipt to and make sure it includes your correct SJSU ID.

I am required to live in housing. I completed the University Housing Services online application and submitted the application fee and initial deposit to University Housing Services. Who should I contact to confirm that I have met the freshmen housing requirement?

Applicants will receive a confirmation email from University Housing Services within one week of application. This email will confirm that the application is complete, or if additional steps need to be completed. If you have not received an email within one week of completing all steps, please contact University Housing Services directly at 408.795.5600 or by email at

If I am required to live on-campus, does living in the SJSU International House meet that requirement?

Yes, you can meet the on-campus housing requirement by submitting a completed online Housing application to the International House (see for application procedure).

You keep posting reminders to my MySJSU account to complete Next Steps. These are general reminders sent to all students, right?

No. We only send reminders to those students who have not completed the Next Steps process. If you are receiving reminders about completing Next Steps, then our records show that you have not completed all the steps. You should sign back in to your Next Steps account and complete the remaining steps. If you have any questions, please contact